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Shipping & Returns

Shipping

We deliver products worldwide from Australia using Australia Post and overseas affiliates. Our delivery rates are flat rates for Australia, the US and the UK and can be viewed at checkout. For delivery to any other country, please email us for a quote.

Orders are dispatched within 2 business days. Shipping times are estimated at between 3-7 business days depending on your location.

Orders over $100 in total are shipped FREE to Australia, the US and UK.

 

Returns

We take pride in the beautiful quality of our garments and if for any reason that you are not satisfied or have any concerns, please contact us immediately within 7 days of receipt of garment. If we deem there is a fault with the garment we will issue you with a replacement garment or credit if is out of stock. All other returns (not faulty) are at the discretion of itchibubs and a refund or credit may be given less any shipping costs. Please make your selection carefully.

In the rare instance that a product is faulty, itchibubs will replace it with no charge for the extra postage and handling. If a fault occurs after the 7 days and is not normal wear and tear (a manufacturing fault), please contact us immediately and let us know the problem, we will gladly work with you to solve the problem and we will organize a replacement (or credit if it is out of stock).

For all returns please email itchibubs@gmail.com with the following details:

  • Your name
  • Invoice number
  • Product name/code
  • Reason for return

You will then be given a return authorisation number to be written on the outside of the returned package.

We reserve the right to refuse a return on any product that is not a manufacturing fault. It is suggested that you insure and track and trace your return package as itchibubs cannot be held responsible for any product lost/damaged in the post.

Please note that the following reasons are not acceptable as returns:

  • Pilling as a result of normal wear and tear
  • Pulls in the knit (these can be caused by all sorts of things – eg rings, pegs etc)

For all returns, except in the case of faulty items, you are required to arrange and pay for the returning of the item(s) to us. We will only refund or provide an exchange for the cost of postage, when the item returned is faulty.

To return products please DO NOT fill in the reverse of any documentation you have received, instead please email itchibubs@gmail.com and a returns form will be emailed to you, along with the address the return should be made to. You should indicate on the form, the reason for the return and whether you would like a refund or a replacement. You should then place the products into suitable packaging ensuring the completed returns form is enclosed, and return to the address you will have been given.


 

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